Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

Learn More


Contact Us
We are always interested in your feedback to help improve the services at Monbulk Aquatic Centre. Please talk to one of our friendly staff members or submit an enquiry via the Get in Touch page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.


25m Indoor Pool – 28°C
Program Pool (Warm Pool) – 32°C

No, only one person per visit pass.

Yes, we do!

Please Download your Fitness Passport App and follow the below directions:

  1. Open the MyFP App: Launch the app on your smartphone.
  2. Locate the QR Button: Tap the QR button on the bottom of the screen.
  3. Scan the QR Code: Use your phone’s camera to scan the Fitness Passport QR code at the facility.
  4. Check In: Select any family members you’re bringing, and be sure to press the “Check in to Facility” button.
  5. Show the Green Tick: Present your green “Access Granted” tick on the app to the staff to gain entry.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage My Membership page.

Manage my Membership

As part of your membership agreement, we require written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

Cancellation Notice Periods:

  • Full Access Membership: 30 Days Notice
  • Aquatics Membership: 14 Days Notice
  • GOswim Membership: 14 Days Notice

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.

Memberships