Manage My Membership

Our Self Service Membership Resources

Managing your membership with us is easy via our Active World membership app. See our handy resources and how-to guides below to manage your gym, swim or GOswim membership.

If you are a current member, please download our membership app to get started.

Download Active World how to use Active World

Book a Make Up Lesson

Missed a GOswim lesson? Book your make-up lesson to ensure you or your child continue to progress your swimming skills.

Click below to find out how to book a make up lesson.

Make up lessons are based on availability for the students current level. Remember to let us know in advance if you cannot make it to a weekly lesson, to be eligible for a make-up lesson.

See our Policy below.

Show Me How

Change my Class

We understand that schedules change, you can change your GOswim lesson time and/or day within our app.

See all the steps in our guide below to change your lesson. Lesson changes are based on availability.

If the student is progressing to a new GOswim level please speak to our team in centre to help you out.

Show Me How

Suspend my Membership

Heading on holidays or looking to just take a break, suspending your membership is easy via our Active World membership app. See the how to steps in our guide below.

Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum 2 weeks and a maximum 6 weeks per year. At least 1 days notice is required.

If you are suspending your membership due to medical reasons, please submit a Medical Suspension Request form and attach your Medical Certificate for our staff to help you place your membership on hold for $0.

show me how Medical suspension request

Cancel my Membership

We are sorry to see you are looking to cancel your direct debit membership with us at Monbulk Aquatic Centre.

We have removed the hurdles to cancelling your membership, simply fill out the Cancellation Request Form below.

Cancellation conditions

Full Access Memberships:
> 30 Days notice to Cancel
> Payments and services still applicable during this time
> Please allow 3 business days for email receipt of cancellation

Aquatic and Dance memberships:
> 14 days notice to cancel
> Payments and services still applicable during this time
> Please allow 3 business days for email receipt of cancellation

Swim School memberships:
> 14 days notice required to cancel
> Payments and services still applicable during this time
> Please allow 3 business days for email receipt of cancellation

Cancellation Request

Terms & Conditions

The following terms and conditions apply to make-up lessons.

  • A maximum of three makeup lessons are available per student, per calendar year.
  • All makeup lessons must be booked through Active World.
  • Lessons that you are unable to attend and wish to book a makeup lesson for must be marked absent a minimum of 2 hours prior to the start of class time.
  • If you do not notify us of your absence, no make-up lessons will be offered.
  • Credits will not be added for make-up lessons at any time.

Suspension conditions: All memberships can be placed on suspension for $5 per week for a minimum of 2 weeks and a maximum of 6 weeks per calendar year. At least 1 day’s notice is required.

Medical Suspensions
If you are suspending your membership due to medical reasons, you may be eligible for the $5 per week fee to be waived. You will need to provide a medical certificate, and requests will be managed on a case-by-case basis.